Kristal joined the practice in January 2002 and since March 1, 2003 has been doing all of our billing.  Of course she will schedule appointments, call back prescription refills, take notes and forward questions for Dr. Kaslow, Patty Thetford, CNT, and Susan Kaefer, RPT, etc.  Kristal works Mondays, Tuesdays, and Thursdays from 9:00 am - 5:00 pm and Wednesdays and Fridays 9:00 am - 3:00 pm.  To e-mail her, use billing@drkaslow.com.

Shelley has been with practice for many years and serves as the front office trouble shooter. If you need help with a situation that Dr. Kaslow can’t address right away, call Shelley at 714-565-1032.  For example, if you need help with lab instructions and you have not gotten the answer you need from the lab itself (always call them first), ask Shelley. Of course, if you have a good experience, she loves compliments as well.  With the variety of conditions and "special circumstances" that our patients have, Kristal and Shelley keep the office together. Shelley works all day Monday, Tuesdays, Thursdays and Fridays.

Billing Staff:  We ask that you realize we are on your side and want the whole process to be as smooth as possible for you.  Interacting with insurance companies can be slow and very frustrating.  If you find an error, please let us know since as we review past billing statements, there may be some confusion.  The statement that you receive contains information about what has been billed to your insurance company combined with what you are responsible.  In order to keep the two amounts separate, the computer uses a dual ledger system and so sometimes it looks like you are being billed twice, when what the statement is trying to show you is the transfer of that portion of the bill that has become your responsibility once the insurance company has responded.