Kristal joined the practice
in January 2002 and since March 1, 2003 has been doing all of
our billing. Of course she will schedule
appointments, call back prescription refills, take notes and forward questions
for Dr. Kaslow, Patty Thetford, CNT, and Susan Kaefer, RPT, etc.
Kristal works Mondays, Tuesdays, and Thursdays from 9:00 am - 5:00 pm and Wednesdays and Fridays 9:00 am - 3:00 pm. To e-mail her, use billing@drkaslow.com.
Shelley and Sandy have been with practice for
many years and serve as the front office managers and trouble shooters. If you
need a solution that Dr. Kaslow can’t address right away, ask for Shelley
and/or Sandy. For example, if you need help with lab instructions and you have
not gotten the answer you need from the lab itself (always call them first),
ask Sandy or Shelley. Of course, if you have a good experience, they love
compliments as well. With the variety of conditions and "special
circumstances" that our patients have, these two keep the office together.
Sandy works
most Mondays and Tuesdays, while Shelley works most Thursdays and Fridays.
Billing
Staff: We ask that you
realize we are on your side and want the whole process to be as smooth as
possible for you.
If you find an error, please let us know since as we review past billing
statements, there may be some confusion. The statement that you receive
contains information about what has been billed to your insurance company
combined with what you are responsible.
In order to keep the two amounts separate, the computer uses a dual
ledger system and so sometimes it looks like you are being billed twice, when
what the statement is trying to show you is the transfer of that portion of the
bill that has become your responsibility once the insurance company has
responded.
